IMAGE Creative Education ("IMAGE", "we", "us" or "our") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when you interact with IMAGE through our website, enquiry and admission channels, digital communications, training centres, events and educational services.
This Policy applies to prospective learners, applicants, enrolled learners, parents or legal guardians, alumni, website visitors and other individuals who interact with IMAGE.
Who We Are
IMAGE Creative Education is an educational institution providing education and training in creative disciplines and technologies.
IMAGE collects and processes personal data as described in this Privacy Policy.
Information This Policy Covers
This Policy applies to personal data collected through:
- the IMAGE website and online forms;
- course and programme enquiry forms;
- admissions and registration processes;
- telephone, SMS, WhatsApp and email communications;
- training centres and events;
- classes, workshops and learning activities;
- placement and career-support activities, where applicable;
- alumni interactions; and
- other interactions with IMAGE.
This Policy does not govern the privacy practices of third-party websites, platforms or services that independently process your personal data.
The Information We Collect
We collect personal data that is relevant and necessary for providing our educational and related services. This may include:
- Identity and contact information: name, email address, phone number, address, date of birth and parent or guardian details, where applicable.
- Educational and professional information: educational qualifications, academic history, portfolio, resume, skills and other information relevant to course enquiries or admissions.
- Enrolment and financial information: application and registration details, course information, fee and payment records, invoices and scholarship or concession information, where applicable.
- Communications: enquiries, emails, WhatsApp messages, telephone interactions, counselling notes, feedback and grievances.
- Learning information: attendance, assessments, project submissions, coursework, learner progress and faculty feedback.
- Marketing preferences: newsletter opt-ins, campaign responses and event registrations.
- Technical information: device information, browser type, IP address, cookie data, pages visited, time spent on the website and referral sources.
- Media content: photographs, videos, testimonials or learner work, where appropriate consent or permission has been obtained.
How We Collect Personal Data
We may collect personal data:
- directly from you when you submit an enquiry, application or registration;
- through telephone calls, WhatsApp, email or other communications with IMAGE;
- when you visit our training centres or participate in our events;
- through learning and training activities;
- automatically through cookies and similar technologies when you use our website; and
- from relevant third parties, such as payment gateways, social media lead-generation platforms, authorised education partners or other platforms through which you contact us.
How We Use Personal Data
We may process personal data for purposes including:
- responding to enquiries and providing course information;
- counselling and assisting prospective learners;
- processing applications, registrations and admissions;
- delivering courses, training and educational services;
- managing attendance, assessments, learner progress and related academic activities;
- processing fees and maintaining financial records;
- providing learner support and, where applicable, placement or career support;
- communicating course updates, schedules, fees, events and other relevant information;
- meeting legal, regulatory and record-keeping requirements;
- preventing fraud and protecting the security of our systems, facilities and services; and
- sending marketing communications and showcasing learner work or achievements, where consent is required or otherwise obtained in accordance with applicable law.
You may withdraw consent for marketing or other consent-based communications or processing, subject to applicable legal requirements.
Marketing Communications and Contact Preferences
With your consent, where required, IMAGE Creative Education may contact you regarding its courses, programmes, enrolments, events, services and other relevant updates through email, SMS, WhatsApp, RCS, telephone calls and other communication channels.
We may send service-related and promotional communications through SMS, WhatsApp, RCS and telephone calls, where permitted by applicable law, for the purpose of providing updates, offers, important information relating to your enquiry, application, registration, enrolment or ongoing course, and other relevant communications.
Where you provide express consent to receive such communications, we may contact you through the communication channels for which you have provided consent, subject to applicable law and regulatory requirements, including applicable requirements relating to Do Not Call (DNC), Do Not Disturb (DND) or similar communication preferences.
You may withdraw your consent or opt out of promotional communications at any time by using the unsubscribe option provided, where available, or by contacting IMAGE.
Withdrawal of consent will not affect essential service-related communications relating to your enquiry, application, registration, enrolment or ongoing course.
Cookies and Similar Technologies
We use cookies and similar technologies to enable website functionality, understand visitor behaviour, improve website content and navigation, and measure the performance of our campaigns.
This may include analytics and advertising technologies used to understand website traffic and campaign performance.
You may manage certain cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
Payment Processing
We may use third-party payment gateways to process payments.
IMAGE does not ordinarily store full card or UPI details on its own servers. Payment information is processed through the relevant payment service provider in accordance with its applicable security practices and policies.
We may retain transaction references, payment amounts, invoices and related records for support, accounting and legal purposes.
Sharing and Disclosure of Personal Data
We do not sell personal data.
We may share personal data, where necessary, with:
- service providers supporting our website, CRM, cloud hosting, payment processing, email, SMS, WhatsApp and other communications;
- authorised education or service partners where necessary to provide a requested service;
- employers, recruiters or industry partners for placement or career opportunities, where applicable and with appropriate authority or consent;
- government, regulatory or law-enforcement authorities where required by law;
- professional advisers, such as auditors and legal advisers;
- parents or legal guardians, where appropriate, particularly in relation to minors; and
- other parties where disclosure is required or permitted under applicable law.
We may also share information within the IMAGE Group where reasonably necessary for administrative, operational or service-related purposes, subject to applicable law.
Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Policy or as required by applicable law.
Retention periods may vary depending on the nature of the information. For example:
- learner and course records may be retained for as long as required for educational and administrative purposes;
- financial records may be retained as required by applicable tax and accounting requirements;
- enquiry information that does not result in enrolment may be retained for a reasonable follow-up period, unless deletion is requested and no legal requirement requires retention;
- marketing data may be retained until consent is withdrawn or the relevant purpose ends; and
- media and showcase content may be retained in accordance with the applicable consent or permission.
Your Rights
Subject to the Digital Personal Data Protection Act, 2023 and other applicable laws, you may have the right to:
- request access to personal data held about you;
- request correction of inaccurate or incomplete personal data;
- request deletion of personal data, subject to applicable legal or legitimate retention requirements;
- withdraw consent for marketing, promotional or other consent-based processing;
- opt out of promotional communications; and
- raise concerns regarding the handling of your personal data.
To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
Minors
Some IMAGE courses, programmes or enquiry channels may be accessed by individuals under the age of 18.
Where IMAGE processes personal data relating to a child, we will take the steps required under applicable law, including requirements relating to parental or legal guardian consent and verification, where applicable.
Where an enquiry, application or enrolment is made on behalf of a child, the parent or legal guardian should provide the relevant information and permissions where required.
If you believe that personal data relating to a child has been provided to IMAGE without appropriate parental or legal guardian involvement, please contact us.
Security Measures
We implement reasonable administrative, technical and physical safeguards to protect personal data against unauthorised access, loss, misuse or disclosure.
However, no method of transmission or storage is completely secure. In the event of a personal data incident, IMAGE will take appropriate remedial and notification measures as required by applicable law.
Learner Work, Testimonials and Media Content
IMAGE may showcase learner work, achievements, photographs, videos, testimonials or other relevant content through its website, social media, promotional materials or other institutional communications.
Where consent or permission is required, it will be obtained through the appropriate process.
If you wish to withdraw consent for the future use of applicable personal content, you may contact IMAGE using the details below. Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal.
Third-Party Websites and Services
Our website may contain links to third-party websites, platforms or services.
IMAGE is not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies before providing them with personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or applicable law.
The Last Updated date will be revised accordingly. Where appropriate, material changes may also be communicated through our website or other suitable channels.
Governing Law
This Privacy Policy shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts at Chennai, India, unless otherwise required by applicable law.